My pipes have frozen

To try unfreezing the boiler condensate pipe yourself, follow these steps - you may need to repeat them several times:

1. hold a hot water bottle or heat wrap around the pipe
2. pour hot, not boiling, water over the frozen end of the pipe with a watering can, jug or kettle

When you think the pipe may be unfrozen, try switching on the boiler again. You may need to reset the boiler to do this. If the boiler fires it up, it's fixed. If not, you could try to unfreeze the pipes again.

Still got a problem? Book a callout.

An engineer can unfreeze the pipe and advise you on ways to prevent this in the future.

What could be the cause?

In long periods of cold weather, the condensate pipe of your boiler - a waste pipe that carries condensation from the boiler to your drain outside - can freeze, especially if it's exposed or incorrectly installed.

This can leave you without heat and hot water as the boiler has an in-built safety device to prevent any damage to the system.