Home / Product Selection / Energy / MyAccount / One of my accounts is missing from my online account, what do I do?
  • Question

    One of my accounts is missing from my online account, what do I do?

    • Answer

    • Firstly, you need your Customer Reference Number for the missing account. This will be at the top of a recent bill or statement, as shown below.


      1. log in to your online account.
      2. click 'I can't see all of my accounts' in the Help and Advice panel to the right
      3. select the phrase 'Customer Reference Number'
      4. in the window that opens, enter your missing customer reference number
      5. select submit to return to your accounts page. You should now be able to see the missing account online
      6. repeat these steps for any other missing account(s)

      Still having trouble? Call us on 0800 048 0505.* We're open weekdays 8am - 8pm and Saturdays 8am - 6pm.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=1401
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