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  • Question

    Ovens, grills and hobs: troubleshooting

    • Answer
    • Problems you can try fixing
      ProblemWhat to do
      My gas cooker is faulty

      Check your user manual or manufacturer's website first - you may be able to identify and fix the problem using information from these.

      Check that the gas and (if relevant) electricity to the appliance is on - it can easily get switched off accidentally.

      Check the hob or grill still works.

      Make sure the cooking clocks aren't set to "auto", and that you're following the correct lighting procedure.

      If there's a lid, check you're lifting it fully when you light the hob.

      Try switching the oven thermostat to full for a short while, once the burner has lit.

      Check you're not using pots and pans that are too large or heavy for the hob.

      My oven fan is unusually noisy

      Make sure the shelves and fixings are correctly positioned, incorrectly located shelves will rattle when the oven fan is running.

      My oven is venting steam

      This is completely normal for both gas and electric ovens - cookers do this to release internal air pressure.

      My gas grill is faulty

      Check the gas or electricity supply is turned on - it's surprising how easily it can be accidentally turned off.

      If it's an electric grill, the problem could be a blown fuse - check your fusebox, see British Gas advice on fuse boxes.

      Problems you need an engineer for
      ProblemWhat to do
      My oven is cooking too quickly or slowly

      If the temperature is different to the setting on your oven or food isn't cooking properly, please call us on 0800 294 9650.*

      The light inside my oven
      isn't working

      Turn off the electricity to the oven at your fuse box or consumer unit.

      It may be a problem with the bulb - check your user manual to see how to change the bulb.

      If just this appliance is affected and the appliance is covered on your Kitchen Appliance Cover, please call us on 0800 294 9650.*

      If other appliances are affected, see British Gas advice on electric wiring.

      * Calls may be monitored and/or recorded for quality assurance and compliance purposes.

    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=17,CASE=2656
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