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  • Question

    There is a message on my electricity meter: what does it mean?

    • Answer
    • For instructions on what to do next, choose from the options below:

      Blank display
      Is the red light on your meter lit up? Try inserting your key or pressing the blue button. If this doesn't fix it, call us on 0800 048 0303*.

      Messages starting with an E, D2 or any other message
      Make a note of your meter's serial number (this begins with S or F and is usually under the screen next to the barcode) and call us on 
      0800 048 0303*.

      D1, D3, D4, D5, D6, D7, D8 and D9 messages
      Sometimes it's just a bit of dust on the key that can cause this problem. Blow the key to clear any dust or wipe with a clean cloth then try inserting it in the meter again.

      Still not working? You need a new key, see below:

      My electricity key is faulty/damaged: what should I do?

      * Our lines are open 24 hours a day, 7 days a week. Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3660
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