Washing machines, washer dryers and tumble dryer troubleshooting

Check the electricity to the machine is turned on - it can accidentally get switched off.

Make sure the machine isn't on "no spin".

Uneven loads can stop a spin - avoid washing single items or overloading the drum.

Use your machine's user manual to check the position of the hot and cold water pipes - sometimes the cold rinse pipe can be connected to the hot supply, causing any rinses to be done with hot water.

This is usually caused by a loose zip or strap getting caught in the drum.

Check if there are any loose items making a noise in the drum, such as coins, keys and zips.

Check it's not on a low heat setting.

Check the filter isn't blocked - your user manual will show you how to do this.

A vent hose could be blocked - again, check your user manual.

Make sure you're not overloading the dryer

Make sure the "rinse hold" button hasn't been selected.

Check the filter isn't blocked - your user manual will show you how to do this but take care - it can cause a sizeable flood.

Usually no need to do anything.

Usually no need to do anything.

Turn off the appliance immediately, unplug it and don't use it or touch it. Please call us on 
0800 294 9650*

If you can, turn off the hot and cold isolation taps (on modern appliances there may only be a cold water supply) connected to the washing machine. Then please call us on 0800 294 9650.*

Fuses blow for a reason, so simply replacing one may aggravate any potential fault.

If just this appliance is affected and the appliance is covered on your Kitchen Appliance Cover, call us on 0800 294 9650.*

If other appliances are affected, see British Gas advice on electric wiring.

Using your appliance manual as a guide:

Check the gas and electricity to the machine are turned on - they can be accidentally knocked or turned off.

Turn any adjustable appliance controls to their highest setting - these are found on the front of the appliance - but don't touch any control panel or cover that needs a tool to remove it. Instead, please call us on 0800 294 9650* if you have Kitchen Appliance Care/Cover and your machine is covered.

Turn off the electricity and then the water at the stopcock (in most houses, the stopcock is under the kitchen sink). Then please call us on 
0800 294 9650.*

If it's easy to do so, check where the leak is coming from:

soap drawer: it's probably blocked and needs cleaning out.

drain pipe: your drain may be blocked. If you have Plumbing & Drains cover, please call us on 
0800 294 9650.*

the machine: call 0800 294 9650* if you have Kitchen Appliance Care/Cover and your machine is covered.

If you have Kitchen Appliance Care/Cover and your machine is covered please call us on
0800 294 9650.*