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  • Question

    Washing machines, washer dryers and tumble dryer troubleshooting

    • Answer
    • Problems you can try fixing
      ProblemWhat to do
      Machine is not responding at all

      Check the electricity to the machine is turned on - it can accidentally get switched off.

      Drum won't rotate

      Make sure the machine isn't on "no spin".

      Uneven loads can stop a spin - avoid washing single items or overloading the drum.

      Clothes come out hot after a spin

      Use your machine's user manual to check the position of the hot and cold water pipes - sometimes the cold rinse pipe can be connected to the hot supply, causing any rinses to be done with hot water.

      Clothes come out torn

      This is usually caused by a loose zip or strap getting caught in the drum.

      Machine is noisy

      Check if there are any loose items making a noise in the drum, such as coins, keys and zips.

      Machine isn't drying well

      Check it's not on a low heat setting.

      Check the filter isn't blocked - your user manual will show you how to do this.

      A vent hose could be blocked - again, check your user manual.

      Make sure you're not overloading the dryer

      Machine stops mid-programme

      Make sure the "rinse hold" button hasn't been selected.

      Machine won't empty

      Check the filter isn't blocked - your user manual will show you how to do this but take care - it can cause a sizeable flood.

      The glass on the machine is hot

      Usually no need to do anything.

      Door or seal on the machine is discoloured

      Usually no need to do anything.


      Problems you need an engineer for
      ProblemWhat to do
      Burning smell, sparking or electric shocks coming from the machine or switch

      Turn off the appliance immediately, unplug it and don't use it or touch it. Please call us on 
      0800 294 9650*

      Washing machine or washer dryer fills with water when switched off

      If you can, turn off the hot and cold isolation taps (on modern appliances there may only be a cold water supply) connected to the washing machine. Then please call us on 0800 294 9650.*

      Washing machine, washer dryer or tumble dryer keeps blowing a fuse or tripping the circuit breaker

      Fuses blow for a reason, so simply replacing one may aggravate any potential fault.

      If just this appliance is affected and the appliance is covered on your Kitchen Appliance Cover, call us on 0800 294 9650.*

      If other appliances are affected, see British Gas advice on electric wiring.

      Problem with a gas tumble dryer

      Using your appliance manual as a guide:

      Check the gas and electricity to the machine are turned on - they can be accidentally knocked or turned off.

      Turn any adjustable appliance controls to their highest setting - these are found on the front of the appliance - but don't touch any control panel or cover that needs a tool to remove it. Instead, please call us on 0800 294 9650* if you have Kitchen Appliance Care/Cover and your machine is covered.

      Machine is leaking

      Turn off the electricity and then the water at the stopcock (in most houses, the stopcock is under the kitchen sink). Then please call us on 
      0800 294 9650.*

      If it's easy to do so, check where the leak is coming from:

      soap drawer: it's probably blocked and needs cleaning out.

      drain pipe: your drain may be blocked. If you have Plumbing & Drains cover, please call us on 
      0800 294 9650.*

      the machine: call 0800 294 9650* if you have Kitchen Appliance Care/Cover and your machine is covered.

      No water in the washing machine is visible 
      or 
      Washing machine takes a long time to go through a cycle

      If you have Kitchen Appliance Care/Cover and your machine is covered please call us on
      0800 294 9650.*



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=17,CASE=2372
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