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  • Question

    What does my annual statement show?

    • Answer
    • Your annual statement shows:

      • your tariff (and, if it has one, the end date) - so you know how much you currently pay for energy. As your end date approaches you can compare British Gas tariffs
      • principle terms of your contract - such as the price you pay for your energy or any cancellation fee if you end a long-term contract early
      • details of any premiums or discounts you have compared to our standard monthly Direct Debit tariff
      • energy you've used over the last 12 months - helping you understand if your usage has gone up or down and whether you're still on the best price plan for your circumstances
      • projected costs for the next 12 months - helping you budget for the future. If you are on a tariff that is due to end soon we will take this into account when making our projection. If you are paying by direct debit or are on a payment scheme, the projected cost will be different to your re-assessment calculation. The projected cost is an estimate and does not include any credit / debit balance you may have on your account.
      • a reminder that you can change supplier - if you want to - and where to find independent advice on switching

      Have a question about your statement? Call the number at the top of your statement or bill and have your Customer Reference Number handy.



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=4250
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