Home / Product Selection / Energy / Boiler Maintenance / What is a Boiler and Breakdown Discount/Charge?
  • Question

    What is a Boiler and Breakdown Discount/Charge?

    • Answer
    • Your agreement price is calculated based on a number of factors. In order to make our pricing policy fair to all our customers, the amount we charge for your HomeCare® cover could be affected by:

      • the make and model of your boiler
      • the age of your boiler
      • how often it has broken down in the last two years
      • how expensive it is to repair.
      • where you live

      If you have HomeCare 300™ your total charge or discount will also be influenced by any callout history for your 'Plumbing and Drains' during the last two years.

      If you have HomeCare 400™ your total charge or discount will also be influenced by any callout history for your plumbing and drains and/or home electrics during the last two years.

      If you pay a fixed fee per completed repair with our Flexi™ range of products your total charge or discount may also be influenced by any callout history during the last two years.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3060
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