What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme is a 4 year programme run by the government and energy suppliers to provide rebates on the electricity bills of households that need it most in England, Scotland, and Wales.

As of 8th July 2011, the Warm Home Discount Scheme replaced our Essentials tariff to new applicants. Existing customers on our Essentials tariff will remain on this tariff until we contact them to register for the Warm Home Discount Scheme. Essentials customers can talk to us about any enquiries they may have by calling the freephone number: 0800 072 8625*.

The one-off benefit of £120 (inclusive of VAT) will be provided to customers as a rebate payment, credited to their electricity account between January and March 2012. There will be no alternate methods of payment available.

Our Pay As You Go customers will automatically receive the £120 credit on their electricity meter between January and March 2012, provided their meter is set up to receive such messages. If not, customers will receive a letter detailing how these payments will be made between January and March 2012.

Check if you're eligible for the Warm Home Discount Scheme.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.