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    What we do to protect your data

    • Answer
    • As security is so important when using the internet to access your account, we've incorporated a high level of protection to give you peace of mind whenever you use our online service.

      Our security procedures are subject to exhaustive testing. They are audited by an independent body to ensure that we meet the highest security standards.

      For your reassurance here are details of some of the security that we have in place:

      Encryption: All information sent between your computer and our server when you're online with us is scrambled into a special code using encryption.

      Encryption is a way of encoding information so that it cannot be read if it is intercepted by a third party as it travels over the internet. When the information arrives at the correct destination (i.e. your computer or our server) the code is unlocked and the information can be used. This is the most secure way of protecting the information.

      Firewalls: We have equipment, called Firewalls which are a combination of specialised hardware and software. They are used to prevent any unauthorised users, intruders or hackers from accessing our network via the Internet.

      The Firewalls monitor all traffic passing both into and out of our network and prevent unauthorised information from passing through.

      Your security codes allow you through our Firewalls, so you can use our online service.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=5743
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