Home / Product Selection / Energy / Pay As You Go / When I plug the Home Energy Top Up connector in, my computer asks me to download some software is this right?
  • Question

    When I plug the Home Energy Top Up connector in, my computer asks me to download some software is this right?

    • Answer
    • Yes, this is normal. A driver needs to be installed on your computer to use Home Energy Top Up. Lots of computers do this automatically but if your computer doesn't it will tell you that you'll need to manually download the driver.

      To manually download the driver:

      1. Go to the download page
      2. Choose the driver that matches your Windows operating system.
      3. Click Run on the file download window.
      4. When it's finished downloading, reboot your computer.
      5. Now you should be ready to top up.

      What do I need to be able to use the Home Energy Top Up system on my computer

      Still having problems? Call us on 0800 107 0188*, we're open weekdays 8am - 8pm and Saturdays 8am - 6pm.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes


    •  
    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3105
    •  
    •  
    • Not the answer you were looking for?
    •  
    • Click a problem area below for more Energy solutions
    •  
    •  
    •  
    •  
    • Loading
    •  
ad_holder