Home / Product Selection / Energy / Pay As You Go / When I plug the Home Energy Top Up connector in, my computer asks me to download some software is this right?
- Question
When I plug the Home Energy Top Up connector in, my computer asks me to download some software is this right?
- Answer
-
Yes, this is normal. A driver needs to be installed on your computer to use Home Energy Top Up. Lots of computers do this automatically but if your computer doesn't it will tell you that you'll need to manually download the driver.
To manually download the driver:
- Go to the download page
- Choose the driver that matches your Windows operating system.
- Click Run on the file download window.
- When it's finished downloading, reboot your computer.
- Now you should be ready to top up.
What do I need to be able to use the Home Energy Top Up system on my computer
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- View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=3105
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