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  • Question

    When will I get my annual statement?

    • Answer
    • We started sending statements in July 2010. Every customer who has been with British Gas for at least 12 months, on or before December 2010, should receive their annual statement by the end of the year.

      If you manage your account online, your annual statement will be added to Your Account at the same time as your next bill. If your annual statement is not linked to your bill or you ask for an extra copy, we'll send this in the post rather than add it to your online account. If you don't yet manage your account online, your annual statement will come in the post.

      Want to manage your bills, submit meter readings and see your energy consumption online? Register for an online account now.

      Please note: If you are currently working with us to resolve a complaint, we will wait until this is resolved before sending your annual statement.



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=4265
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