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  • Question

    Why does the EnergySmart™display unit sometimes show a different reading to my bill?

    • Answer
    • The electricity monitor is a good indication of your approximate electricity consumption, but it does not measure your consumption with 100% accuracy. We still use your electricity meter readings to calculate your bills.

      We send email and/or SMS text reminders when your meter reading is due. To update your email address, mobile number or other details, log in to your online account.



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=19,CASE=5154
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