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  • Question

    Why has my Direct Debit increased when you have given me a refund?

    • Answer
    • We automatically refund you directly into your bank if your energy account is more than £100 in credit at the end of the payment year and we have an accurate meter reading. This is because a lot of people prefer not to build up significant credit on their account.

      We may then need to increase your Direct Debit payments to cover your predicted energy usage (combined with your current tariff) and to help keep your account more accurate in the future.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=3426
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