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  • Question

    Why may my monthly Direct Debit amount change after getting a refund?

    • Answer
    • Requesting a credit refund means that we may adjust your monthly payment amount to ensure that the remaining months in your plan cover the amount of energy you use.
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=1866
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