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  • Question

    Can I unlock my O2 mobile to use it on a different network?

    • Answer
    • If you have an O2 iPhone click here 

      For Pay Monthly and Pay & Go customers 

      If you're a Pay Monthly customer then you can request for your handset to be unlocked at any time, free of charge. The only exception are handsets which are exclusive to O2 such as the Palm which remain locked to the O2 network as we want our customers to have the very best Smartphone experience. 

      Don't forget that you'll still need to honour the remainder of the minimum term of your contract even if you place a non-O2 sim into your phone. 

      If you're a Pay & Go customer, your O2 mobile can be unlocked 12 months after purchase for a one-off £15 fee which we'll deduct from your airtime balance. 

      For Business Customers 

      If you're the main account holder you can request for your devices to be unlocked at any time, free of charge. The only exception are handsets which are exclusive to O2 such as the Palm which remain locked to the O2 network as we want our customers to have the very best Smartphone experience. 

      Don't forget that you will still need to honour the remainder of the minimum term of your contract even if you place a non-O2 sim into your phone. 

      To request for your phone to be unlocked, click here and complete the requested information.

      For Business, Pay Monthly or Pay & Go (subject to acceptance) we'll respond via email within 7 days with the details on how to unlock.

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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000003210785801,K=7902,Sxi=8,T=pm6,question=ref(User):str(Mobile),cmd=new
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