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  • Question

    Can I 'unlock' my iPhone and use it on another network?

    • Answer
    • Pay Monthly customers

      Yes. If you're a Pay Monthly customer, then you can unlock your iPhone at anytime for free. This doesn’t affect your contract though – you’ll still need to see out the rest of it. 

      To unlock your phone, just fill out this unlocking form and we’ll do the rest. 

      Once we’ve got your form, it’ll then take up to 14 days for us to get it unlocked for you. Once it’s unlocked, we’ll text you to let you know. You can then put a non-O2 Sim into the iPhone and connect it to iTunes. iTunes will then tell you the phone is unlocked.

      Pay & Go customers

      Yes, you can unlock your iPhone. You’ll need to pay a £15 one off fee and we’ll take this from the credit on your phone. 

      If you’re unlocking your phone less than 12 months after you bought it, we’ll take off the free Web & Wi-Fi Bolt On (that we added for the first 12 months). If you want to keep the Bolt On (it costs £10 a month), just choose the option when you’re filling out the unlocking form. Find out more about the Web & Wi-Fi Bolt on here

      Once we’ve got your form, it’ll then take up to 14 days for us to get it unlocked for you. Once it’s unlocked, we’ll text you to let you know. You can then put a non-O2 Sim into the iPhone and connect it to iTunes. iTunes will then tell you the phone is unlocked.

      Business customers

      Yes. If you're the main account holder, you can ask your individual users to complete theunlocking form and we'll unlock the iPhone free of charge. This doesn’t affect your contract though – you’ll still need to see out the rest of it. 

      Once we’ve got your form, it’ll then take up to 14 days for us to get it unlocked for you. Once it’s unlocked, we’ll text you to let you know. You can then put a non-O2 Sim into the iPhone and connect it to iTunes. iTunes will then tell you the phone is unlocked.

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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=276,E=0000000003207476336,K=7709,Sxi=15,T=guruCase,VARSET_COBJID=17047,Problem=Obj(17047)
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