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  • Question

    How do I change my personal and security details online?

    • Answer
    • Sign in at My O2, then click 'My personal details' on the left of the screen. 

      You can update your address, your security question and answer, and your security pin. But you can't change your name here as we've already used them to check your identity.

       

       

      To change your account name we need to see proof of your name change such as a marriage certificate, deed poll certificate etc. Please print and complete the attached form.

       

       

      Once completed, you can email a scanned copy of the form and certificate to BusinessTOO@o2.com or send the completed form and a photocopy of your certificate to:

       

      Correspondence Management Team

      PO Box 202,Houghton Regis

      LU6 9AG

       

      Alternatively you can fax it to 0870 600 2402.

       

       

      We’ll let you know once we’ve completed the transfer.


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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=439,E=0000000003210317107,K=9122,Sxi=8,T=P_Monthly_Lvl2,question=ref(User):str(Mobile),cmd=new,&tab=1
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