How do I track my order?

New customers - device orders

If you've ordered a device from us then this will be delivered to you by courier. We've sent you some emails to tell you about the progress of your order. Once you've got your email to tell you that your device has been dispatched, you can track the delivery online at My O2.

You'll need the username and password that you created when you set up your account. Don't worry if you've forgotten these, we can send you a reminder here too.

New customers - Sim Only order

If you've ordered a sim only deal, our sims are delivered by Royal Mail, First Class Post. These will normally be delivered the next day, but please allow 2 - 3 working days for delivery.

Existing Pay Monthly customers - device orders

If you're an existing Pay Monthly customer and you're expecting a replacement or have upgraded to a new device, you can now track the progress of your order at My O2.

Sign in with your username and password. If you've forgotten these, don't worry, we can send you a reminder here. Once you've signed in, go to My Orders and then follow the instructions.

Existing Pay & Go customers - replacements and upgrades

If you're waiting for a Pay & Go order, you can track this at our courier website. You'll need the order number and the parcel number we've sent you in your confirmation email.