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  • Question

    How do I track my repair online?

    • Answer
    • Go to www.o2.co.uk/repairs and enter your postcode along with the unique reference number that you received when arranging the repair. If you don’t have your reference number you can get it from the following places, 

      If you booked your repair in-store – the reference number will be printed as ‘Repair No’ on your receipt or you can obtain it directly from that store 

      If you booked your repair through Customer Service – the reference number will have been given to you when you booked your repair in. Don’t worry if you don’t have it as you can call Customer Service to hear it again 

      Once logged in you’ll be able to see the current status of the repair and further details on its return. 

      We aim to repair your handset within 48 hours of receiving it into our dedicated Repair Centre. There are some exceptions to this timescale however, 

      - sometimes we need to order the replacement parts to fix your phone, this could take up to 5 days 
      - if we require payment for the repair, the quote is valid for 30 days. If no response to the quote is received, the unit will be returned unrepaired.

      Platinum customers – If you booked your repair via your Platinum Account Manager go towww.repairbooking.com/O2/TrackRepair and enter your last name along with your job reference number that you received when arranging the repair. Don’t worry if you don’t have your reference number you can contact your Account Manager to hear it again.

      If you booked your repair in store visit www.o2.co.uk/repairs and enter your postcode along with the unique reference number that you received when arranging the repair. The reference number will be printed as ‘Repair No’ on your receipt or you can obtain it directly from that store.

      Once logged on you will be able to see the current status of your repair and further details on its return.

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    • View Answer at https://selfserve.o2repairtracking.co.uk/
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