Home / Product Selection / Mobiles / Customer Service / I’ve got a Simplicity allowance. Why am I being charged to make calls or texts?
  • Question

    I’ve got a Simplicity allowance. Why am I being charged to make calls or texts?

    • Answer
    • It could be for one of these reasons: 

      You might not have chosen a Simplicity allowance. To choose an allowance, call 2202, free from your O2 mobile. 

      Your Simplicity tariff might have run out or been cancelled. To check, call 2202, free from your O2 mobile. 

      You might not have had enough credit on your anniversary date. To check which allowance you’re on, and how much it costs to renew it call 2202, free from your O2 mobile.

      You have the £7.50 unlimited text allowance, so you’ll still pay for any calls you make. To change your tariff to include either 100 or 300 minutes, call 2202 free, from your O2 mobile.

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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=371,E=0000000003210924513,K=7035,Sxi=8,T=PG_Tab2,ts=Care2_5_Customer,question=ref(User):str(Mobile),cmd=new,&tab=2
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