Home / Product Selection / Mobiles / Apps / I am trying to access BlackBerry App World but I’ve forgotten the password for my BlackBerry ID and the answer to my secret question?
  • Question

    I am trying to access BlackBerry App World but I’ve forgotten the password for my BlackBerry ID and the answer to my secret question?

    • Answer
    • If you have forgotten your BlackBerry ID and the answer to your security question you can now reset your BlackBerry password online. You will not be required to enter your security/recovery question when completing this online.


      • To reset online click here

      • Enter your BlackBerry ID, which is the email address you used to set up BlackBerry App World. This is also the email address you already have associated with your phone.

      • An email has now been sent to your email address. Sign in to this email account through the browser on your phone or a computer.

      • Open the password reset email and click the link to reset your password.

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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42068,Problem=Obj(42068)
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