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How to use the App Store on an iPhone

A BlackBerry ID is a unique log on and enable you to access RIM services and third party services and provides customers with a 'single user account and credentials'.

BlackBerry customers wishing to set up BlackBerry Protect, or BlackBerry App World are required to create a BlackBerry ID and will be guided through this process during their first installation.

BlackBerry App World is Rim’s official store where you can download Apps and games for your phone.

• You will be asked for an email address and password and a security question to create aBlackBerry ID.

• A BlackBerry ID will enable you to log into BlackBerry App World and is also required when downloading free or chargeable Apps.

This error is due to an incorrect email address or password that has been entered for the BlackBerry ID login information. To reset this you need to self serve from your phone. To do this:

• Confirm that the email address has been entered correctly.

• Confirm you are entering the email address you used to set up BlackBerry App World. This must be an email address associated with your phone.

• If the email address is correct and you still receive the message ‘unable to validate email’ then follow the FAQ’s to reset the password.

O2 can’t reset your BlackBerry ID login details. You need to self serve from your phone. To do this: -

• From the phone click on ‘forgot password’.

• The password recovery screen will be populated with the email address you used to set up your BlackBerry ID.

• Click OK to accept the email address is the one associated with your BlackBerry ID. Complete 'security/recovery question' field and click ok.

• Your password has now been sent to your email address. Click on the link within the e-mail you receive and follow the instruction on screen to reset your secret/recovery answer and BlackBerry ID password.

If you have forgotten your BlackBerry ID and the answer to your security question you can now reset your BlackBerry password online. You will not be required to enter your security/recovery question when completing this online.

• To reset online click here

• Enter your BlackBerry ID, which is the email address you used to set up BlackBerry App World. This is also the email address you already have associated with your phone.

• An email has now been sent to your email address. Sign in to this email account through the browser on your phone or a computer.

• Open the password reset email and click the link to reset your password.

If you no longer have use or access to the email address you used to create your BlackBerry ID, you can now go online and update your details

• Click here
• Enter your BlackBerry ID, which is the email address you used to set up BlackBerry App World. This is also the email address you already have associated with your phone.
• An email has now been sent to your email address. Sign in to this email account through the browser on your phone or a computer.
• Select account details and Select Edit.
• You can update your email address details here.

To update your security/recovery question from your phone –

• Log into App World
• Click on the menu key and select Account information
• You can update your password and security/recovery question here.
• Select save

To update your security/recovery question online –

• Click here
• Select Account Details
• You can update your password and security/recovery question here.
• Select save