Home / Product Selection / Mobiles / Apps / I am trying to access BlackBerry App World but I've forgotten my BlackBerry ID password, but I do know the answer to my secret/recovery question?
  • Question

    I am trying to access BlackBerry App World but I've forgotten my BlackBerry ID password, but I do know the answer to my secret/recovery question?

    • Answer
    • O2 can’t reset your BlackBerry ID login details. You need to self serve from your phone. To do this: -


      • From the phone click on ‘forgot password’.

      • The password recovery screen will be populated with the email address you used to set up your BlackBerry ID.

      • Click OK to accept the email address is the one associated with your BlackBerry ID. Complete 'security/recovery question' field and click ok.

      • Your password has now been sent to your email address. Click on the link within the e-mail you receive and follow the instruction on screen to reset your secret/recovery answer and BlackBerry ID password.

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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42068,Problem=Obj(42068)
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