Home / Product Selection / Mobiles / Apps / I am trying to log into BlackBerry App World but I am getting an error message 'unable to validate email 'what should I do?
  • Question

    I am trying to log into BlackBerry App World but I am getting an error message 'unable to validate email 'what should I do?

    • Answer
    • This error is due to an incorrect email address or password that has been entered for the BlackBerry ID login information. To reset this you need to self serve from your phone. To do this:


      • Confirm that the email address has been entered correctly.

      • Confirm you are entering the email address you used to set up BlackBerry App World. This must be an email address associated with your phone.

      • If the email address is correct and you still receive the message ‘unable to validate email’ then follow the FAQ’s to reset the password.

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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42068,Problem=Obj(42068)
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