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  • Can I load applications onto my iPhone?

    • The Software Developers Kit is a programme developed by Apple allowing companies to develop software applications for use on the iPhone . More information can be found in the useful links below. 

      Apple Homepage 

      Check out our OGuru TV video below:

      Help Videos

      How to use the App Store on an iPhone

      Image of Guru Video

    • View More: O2 Can I load applications onto my iPhone?
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  • What is a BlackBerry ID

    • BlackBerry ID is a unique log on and enable you to access RIM services and third party services and provides customers with a 'single user account and credentials'.


      BlackBerry customers wishing to set up BlackBerry Protect, or BlackBerry App World are required to create a BlackBerry ID and will be guided through this process during their first installation.


    • View More: O2 What is a BlackBerry ID
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  • How can I get new applications for my BlackBerry?

  • What is BlackBerry App World and how do I get it?

    • BlackBerry App World is Rim’s official store where you can download Apps and games for your phone.


      • You will be asked for an email address and password and a security question to create aBlackBerry ID.

      • BlackBerry ID will enable you to log into BlackBerry App World and is also required when downloading free or chargeable Apps.

    • View More: O2 What is BlackBerry App World and how do I get it?
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  • I am trying to log into BlackBerry App World but I am getting an error message 'unable to validate email 'what should I do?

  • I am trying to access BlackBerry App World but I've forgotten my BlackBerry ID password, but I do know the answer to my secret/recovery question?

  • I am trying to access BlackBerry App World but I’ve forgotten the password for my BlackBerry ID and the answer to my secret question?

    • If you have forgotten your BlackBerry ID and the answer to your security question you can now reset your BlackBerry password online. You will not be required to enter your security/recovery question when completing this online.


      • To reset online click here

      • Enter your BlackBerry ID, which is the email address you used to set up BlackBerry App World. This is also the email address you already have associated with your phone.

      • An email has now been sent to your email address. Sign in to this email account through the browser on your phone or a computer.

      • Open the password reset email and click the link to reset your password.

    • View More: O2 I am trying to access BlackBerry App World but I’ve forgotten the password for my BlackBerry ID and the answer to my secret question?
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  • I no longer have access to the email account I used to set up my BlackBerry ID what should I do?

    • If you no longer have use or access to the email address you used to create your BlackBerry ID, you can now go online and update your details


      • Click here
      • Enter your BlackBerry ID, which is the email address you used to set up BlackBerry App World. This is also the email address you already have associated with your phone.
      • An email has now been sent to your email address. Sign in to this email account through the browser on your phone or a computer.
      • Select account details and Select Edit.
      • You can update your email address details here.

    • View More: O2 I no longer have access to the email account I used to set up my BlackBerry ID what should I do?
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  • How can I update my password and security/recovery question for my BlackBerry ID?

  • Can I delete my BlackBerry ID?

    • The deletion of a BlackBerry ID account is a ‘Self-Service’ feature only. You can only delete the BlackBerry ID account using the automatically generated email from ‘donotreply@BlackBerry.com’ that you received when you initially created their BlackBerry ID. If you no longer have this email the account cannot be deleted.
    • View More: O2 Can I delete my BlackBerry ID?
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  • I have downloaded an App that isn’t working properly and I need support, who should I contact for help?

    • Apps downloaded from BlackBerry App World are not supported from o2 they are supported by the company that produced the App. To contact the company with a query about the application follow the steps below. From the device Home Screen open BlackBerry App World Select the My World tab which will list all the App's you have downloaded. Highlight the App you are having problems with.


      Open the menu  options and select 'Contact Support'


      This will draft an email to the company who produced the App. This is the email address that you will need to contact with your query.


    • View More: O2 I have downloaded an App that isn’t working properly and I need support, who should I contact for help?
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  • What is BlackBerry Protect?

    • BlackBerry Protect is a new security feature to help ensure your data is secure on your BlackBerry handset. BlackBerry Protect allows you to remotely activate a loud ring feature, lock your BlackBerry & set a password, view the current location of your phone and complete a phone wipe.


      BlackBerry Protect is available free from the BlackBerry App store . BlackBerry Protect is only available on the BlackBerry Internet Solution tariff.


    • View More: O2 What is BlackBerry Protect?
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  • How do I start using the Marketplace on my Sony Ericsson phone?

  • How do I add an App on my Sony Ericsson phone?

    • X10 and X8


      To add an App:

      1. Double tap the bottom of the screen to bring up the main menu
      2. Tap Market
      3. Tap the App you wish to download


      If it's a free App,


      1. Tap Install
      2. Tap OK


      If it's a chargable App,


      1. Tap Buy
      2. Tap OK
      3. Tap Select payment method and select your payment method
      4. Insert your payment details, then tap Buy now
      5. Your App will now be downloaded in the background, to check this, tap, hold and slide down the top of the screen (while downloading you will a flashing arrow in the top left of the screen)
      6. You will see on this screen all the Apps you have been or are being downloaded.
      7. Tap, hold and slide up the bottom of the screen to return to the Market Place.


    • View More: O2 How do I add an App on my Sony Ericsson phone?
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  • How do I delete an App on my Sony Ericsson phone?

    • X10 and X8


      To delete an App from your phone:


      1. Double tap the bottom of the screen to bring up the main menu
      2. Tap Market
      3. Tap Downloads
      4. Tap the App you wish to Delete
      5. Tap Uninstall
      6. Tap OK to the Uninstall application message
      7. Tap one of the reason you wish to remove the App, then tap OK.
      8. The App will now be uninstalled.


    • View More: O2 How do I delete an App on my Sony Ericsson phone?
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  • how to make a folder on my iPhone (OS4)

    • creating folders 

      • to create a folder, press and hold an App until it wobbles. Drag one App over another, hold for a few seconds, then drop the App in the folder that appears.

      • give the folder a name by tapping the generic title that appears & use the qwerty keyboard, then press Done

      • to add an App to an existing folder, while wobbling, drag & drop in the folder.


    • View More: Orange how to make a folder on my iPhone (OS4)
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  • how do I setup social networks on my iPhone/iPad?

  • how do I install iTunes?

    • Instructions to download iTunes:

      1.       Visit www.apple.com/uk/itunes.

      2.       Click on the Download iTunes link. Always choose the most up to date version

      3.       You are now presented with two options which are automatically ticked:

      a.       Opt out (if you wish) of receiving New Music Weekly and special iTune offers.

      b.       Opt out (if you wish) of being kept up to date with Apple news, software updates and the latest information on products and services.

      4.       You must then enter your email address and then click on Download Now.

      5.       A pop-up box will appear asking if you wish to run or save the file, you need to clickRun.

      6.       Follow the onscreen instructions and restart your PC / Mac before starting to register your iPhone.


    • View More: Orange how do I install iTunes?
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  • how do I use the Skype application with my iPhone?

  • how do I play a music track on my Sony Ericsson?

  • getting started with Facebook on your BlackBerry Torch 9800

      1. open the applications tray
      2. tap the Facebook icon
      3. enter the email address that you registered with facebook and the password for your facebook account
      4. tap Login, your phone will now connect to the facebook setup wizard.
      5. select which facebook features you wish to connect your BlackBerry to: -
      • BlackBerry Calendar  if you receive an event invitation on facebook this will appear in the phone calendar.
      • BlackBerry Message  if you receive a notification on facebook this will appear as a message on your phone.
      • BlackBerry Contacts  shares contact information between your phone's contact and your facebook contacts.
      1. tap Save to start using facebook or tap Next to configure the detailed options.
      2. our phone with now update with all the latest information from facebook

    • View More: Orange getting started with Facebook on your BlackBerry Torch 9800
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  • how do I play a music track on my Blackberry?

  • Using Social Networks on your phone

    • Make the most of your networks

      There's a bunch of stuff you can do with your phone to keep in touch with your friends.

      Social Life: Update your status or Tweet (Facebook, Bebo MySpace, Twitter). Just send a SMS to 35433.

      Share a Photo (Facebook, Bebo, MySpace): Just send a MMS to 35433.


      Here are some more mobile tools provided by leading social networks.


    • View More: Orange Using Social Networks on your phone
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  • How to tweet on a Sony Ericsson X10

  • How to delete apps on a Sony Ericsson Xperia Neo or Arc

  • How to use Facebook on a Sony Ericsson Xperia Neo or Arc

  • How to download apps on a Sony Ericsson Xperia Neo or Arc

  • Social Feeds on the BlackBerry Torch from Vodafone

  • Using App World on the BlackBerry Torch from Vodafone

  • How to find the Application Centre on your BlackBerry Storm

    • A five point troubleshooting guide if you're having difficulty locating Application Centre on your BlackBerry Storm 9500 from Vodafone; covering:-

      Is the BlackBerry Service (BIS) enabled?
      How to send/resend the Service Books
      Checking the Application Centre isn't 'hidden'
      Updating your Storm once Customer Services have added the BIS service
      How to find the Application Centre once you've been set up for the BlackBerry Service (BIS)



    • View More: Vodafone How to find the Application Centre on your BlackBerry Storm
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  • Android Market on the HTC Desire S from Vodafone

  • Market Place on the HTC Trophy from Vodafone

  • Games Hub on the HTC Trophy from Vodafone

  • Microsoft Office Hub on the HTC Trophy from Vodafone

  • How to download BlackBerry App World on a BlackBerry Curve 9300

  • How to download and delete Apps on a HTC Wildfire S

  • How to delete Apps on a HTC Desire S

  • How to download apps on a HTC Desire S

  • How to set up the Facebook app on a HTC HD7

  • O2 on Twitter

    • The official home of O2 UK on Twitter. Run by the social media team. We’re helping wherever we can. 
    • View More: O2 O2 on Twitter
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  • Vodafone Twitter Page

  • Orange Twitter Page

    • @OrangeHelpers
      We're here Monday to Friday, 9am to 5:30pm, to help with your questions about everything from handsets to contracts, apps to bills & tariffs to texts

    • View More: Orange Orange Twitter Page
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  • O2 Blog

    • Welcome to O2's Blog, where you can pick up news from O2 and subscribe to updates.
    • View More: O2 O2 Blog
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  • Orange Facebook Page

  • O2 Facebook Page

  • Vodafone Facebook Page

  • Orange Pay Monthly Contact Details

  • Orange Pay and Go Contact Details

  • Vodafone Contact Details

    • Existing Vodafone customer
      You can contact us by calling 191 from your Vodafone phone.

      Already a Vodafone customer and calling from another phone?

      Calling us in the UK
      (Lines open 24 hours*)

      Pay monthly08700 700191
      Pay as you go08700 776655
      * lost and stolen calls only between 8pm and 8am

      Calling us from abroad

      Pay monthly+44 7836 191 191
      Pay as you go+44 7836 191 919

      Not a Vodafone customer yet?

      Pay monthly08080 408 408*

      Please note that your calls may be monitored for quality assurance and training purposes.

      *Opening hours: 8am-8pm Mon to Sun


    • View More: Vodafone Vodafone Contact Details
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  • O2 Pay Monthly Contact Details

    • Pay Monthly Customer ServiceDialCharges
      From your O2 mobile202Free
      From a landline0844 809 02025p / min
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      Pay Monthly iPhone Customer ServiceDialCharges
      From your iPhone2302Free
      From a landline0844 875 23025p / min
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


       5p per minute from a BT landline, other providers’ charges may vary. 


    • View More: O2 O2 Pay Monthly Contact Details
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  • O2 Pay and Go Contact Details

    • Pay & Go Customer ServiceDialCharges
      From your O2 mobile444525p per call
      From a landline0844 809 02225p / min
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      Pay & Go iPhone Customer ServiceDialCharges
      From your iPhone230225p per call
      From a landline0844 875 23025p / min
      Opening hoursMonday - Friday08:00 - 21:00
       Saturday08:00 - 20:00
       Sunday08:00 - 18:00


      Top-Up LineDialCharges
      From your O2 mobile4444Free
      From a landline0845 606 2277Local rate
      Opening hoursMonday - Sunday24 hours


       5p per minute from a BT landline, other providers’ charges may vary. 
       Local rate from a BT landline, other providers’ charges may vary 


    • View More: O2 O2 Pay and Go Contact Details
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