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  • Question

    I have forgotten my username to log into my email, what should I do?

    • Answer
    • If you have forgotten your User Name you should first double check that you have a BlackBerry user name set up, this used to be a requirement when setting up email on the phone, but isn’t anymore. From your Home Screen select the Set up folder   and click on the E-mail Settings/Accounts.


      If you see the message below then you need to contact O2 Customer Services, who will be able to look up your account and inform you of your username.


      If you see the screen prompting you to enter a User Name and Password you will need to contact your Service Provider for further assistance,


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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42066,Problem=Obj(42066)
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