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  • Question

    I'm having connection issues?

    • Answer
    • Try the following to resolve: 

      Check Signal 
      Check the display to make sure you have a strong signal. Make sure Airplane Mode is turned off. 
      If you're not using Wi-Fi make sure you have a GPRS connection To access the internet. 

      New Location 
      If you don't have a strong signal or don't see the active GPRS/EDGE/3G indicator, try moving to a different location.

      Note: If you are indoors, trying going outdoors or moving closer to a window. 

      Toggle Airplane Mode 
      Turn Airplane Mode on, wait 15 seconds, and then turn Airplane Mode off again. This resets all wireless connections on your iPhone.

      Try restarting your iPhone. To turn off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off. To turn on, press and hold the Sleep/Wake button until the Apple logo appears. 
      If the screen appears frozen try pressing and holding the Home button for a few seconds to close a frozen application and then try restarting again.

      Try restoring using iTunes. Connect your iPhone and when it appears in the Source list, click on 'Restore' in the Summary pane. 
      Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPhone with iTunes before restoring to save your most recent settings.

    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=273,E=0000000003207596184,K=4353,Sxi=13,T=guruCase,VARSET_COBJID=17354,Problem=Obj(17354)
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