Home / Product Selection / Mobiles / Email / I'm not receiving my emails and I keep seeing messages from etp@etp.eu.BlackBerry.net in my inbox?
  • Question

    I'm not receiving my emails and I keep seeing messages from etp@etp.eu.BlackBerry.net in my inbox?

    • Answer
    • Open the message with the X beside it, and scroll up to the header of the message. The Message Status field will outline the problem.


      If the problem is lack of network coverage, check the network status symbol in the top right hand corner of the device. This should show upper case GPRS or 3G if your device has 3G capability or EDGE.


      If you don't have network coverage and you are in an area that should have a wireless signal (e.g. you are not in a basement), reset the device by taking the battery out of the back and re-inserting it. An hour glass will appear as the device resets, the device will then try to re-register back to the network.


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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42066,Problem=Obj(42066)
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