Home / Product Selection / Mobiles / Customer Service / I've forgotten my password, but can't reset it via 'Forgotten Password'. Why is this?
  • Question

    I've forgotten my password, but can't reset it via 'Forgotten Password'. Why is this?

    • Answer
    • If your username ends in @o2.co.uk and you try to go through the 'Forgotten Password' process, you'll get a message saying "Details not Found". Try again but drop @o2.co.uk from your username e.g. 'youraccount@o2.co.uk' would need to be replaced with 'youraccount'. This should get you through.
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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=439,E=0000000003210317107,K=9122,Sxi=8,T=P_Monthly_Lvl2,question=ref(User):str(Mobile),cmd=new,&tab=1
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