Home / Product Selection / Mobiles / Faults and Repairs / I've got a Pay Monthly iPhone and just downloaded iOS4 software but picture messaging is not working, what do I do?
  • Question

    I've got a Pay Monthly iPhone and just downloaded iOS4 software but picture messaging is not working, what do I do?

    • Answer
    • For Pay Monthly customers we'll set you up for picture messaging automatically shortly after you upgrade to the new iPhone iOS4 software.

      If you don't receive a confirmation picture message from us about 10 minutes after you updated to iPhone iOS4 software then text "MMS" to 1010 for free. We'll set up picture messaging for you. 

      If you have a Pay Monthly iPhone but don't have a Pay Monthly iPhone tariff you'll need to change the APN settings on your iPhone so that mobile internet and picture messaging work. Here's how:

      'How to change your settings if you want to use an iPhone on Pay Monthly but you don't have a Pay Monthly iPhone tariff' 

      Alternatively, please contact customer services (the number is on your bill) to discuss options to move to one of our iPhone tariffs.

      If you've got a 2G iPhone, you won't be able to send picture messages, but when you receive one we'll send you a link so you can view them.

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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=10431
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