Home / Product Selection / Mobiles / Customer Service / I've lost my phone and I need to let you know
- Question
I've lost my phone and I need to let you know
- Answer
-
You'll need the following information handy so that you can pass security:
- The answer to your security question. This is the password you use to contact us. If you're not sure what it is, just log in and you'll find it in your personal information.
- If you're a Pay Monthly customer, you'll need the date of your last bill, the amount it was and the tariff you're on at the moment.
- If you're a Pay & Go customer, you'll need two numbers you call or text a lot and the amount of credit on your phone.
We'll then bar your SIM and handset to make sure that no-one can use them. We'll also send you a free SIM to your home address. This will have your number on.
Or if you'd rather speak to us, all the numbers you need are in the FAQ below.
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000003210785801,K=7902,Sxi=8,T=pm6,question=ref(User):str(Mobile),cmd=new
- Not the answer you were looking for?
- Click a problem area below for more Mobiles solutions
-
- Not sure where to start, try searching our site
