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  • Question

    My Pay Monthly mobile is faulty outside 12 months of purchase

    • Answer
    • If you think your mobile or sim may be faulty, try the following tips which may resolve your problem, or at the very least, identify the cause: 

      Check coverage
      If other O2 users in your area are experiencing similar difficulties but coverage is usually good, then it is likely that there is a network fault in your area. 

      To check coverage in your area, click on the 'Check Coverage' link below as this may help determine the cause of your problem.

      Check battery
      Make sure your battery shows a full charge. 

      If not, charge for at least two hours and then try to use your mobile again.

      Check sim
      Take your sim card out of the mobile, and clean it with a dry cloth. 

      Once replaced try to register your mobile onto a network other than O2. 

      After the error message has shown, register back to O2. 

      If you are still encountering the same difficulty, please try your sim in a different O2 mobile. 

      If the fault persists, it is likely that the sim is faulty, please let us know we will replace your sim free of charge within the first 12 months. 

      However if the problem ceases then it is most likely that your mobile is faulty.

      If you would like to upgrade your mobile you can call our upgrade line on 0844 847 0202. Follow the voice prompts and an agent will help with your upgrade request. 

      Opening hours are between 8:00am - 6:00pm Monday to Friday and 9:00am - 5:00pm on Saturday 

      You can also contact the manufacturer of the mobile directly who will repair the mobile, however these will be chargeable. 

    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=47,E=0000000003210871447,K=6984,Sxi=8,T=pm8,question=ref(User):str(Mobile),cmd=new
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