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  • Question

    My phones keeps freezing what can I do?

    • Answer
    • Here are a few simple checks that might help you fix the problem before you contact O2 Customer Services for further help.


      1. Make sure you phone is running the latest version of software for your device, go to BlackBerry Software within this FAQ section for more information on how to check your software version and update your software
      2. Try a battery pull, remove the battery when the phone is switched on, this will reset the phone

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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42076,Problem=Obj(42076)
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