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  • Question

    Some email message are missing from my phone?

    • Answer

    • If your phone memory is full, it will delete the oldest messages from a message list. Your phone does not delete saved messages.


      Your phone may be deleting message automatically from your inbox if they are older than a certain age. If you do not want messages automatically deleted, from the home screen select Messages  open the Menu   and select Options then depending on what version of software you are running either select Message Display and Actions orGeneral Options. Change Days to keep messages to Forever or increase the number of days to suit.


      If wireless email reconciliation is turned on, and, in the message options, the Delete Onfield is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.
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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42066,Problem=Obj(42066)
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