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  • Question

    What are the different ways I can upgrade the software on my phone?

    • Answer
    • There are a few different ways of updating the software on your phone. O2 recommends and suggests Web Software Loading (WebSL) is used as it works for all BlackBerry’s and its simple and quick.


      WebSoftware Loading


      The phones software is updated using the internet browser and connecting your phone to your PC with a USB cable. It doesn’t require you to install anything on your PC. The update can take between up to 45 minutes. You should follow the instructions on via the loading software link. To use Web Software Loading, the phone needs to be on handheld software v4.5 or later.


      Desktop Manager Software Loading


      Desktop Manager can automatically download the latest software for the phone you are using, perform additional device backup and restores. There is no longer any requirement for most customers to download and install O2 accredited handheld software to your PC and then upgrade using Desktop Manager. However for very old BlackBerry phones or if your are on a Business Tariff, downloading individual O2 accredited software to a PC and then using Desktop Manager to install on your phone may still be required.


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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42079,Problem=Obj(42079)
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