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  • Question

    What happens if I don’t Top-Up on my Simplicity anniversary date?

    • Answer
    • We’ll text you four days before your anniversary date to remind you to Top-Up.
      If you’ve got enough credit to pay for your Simplicity allowance, we’ll add it as normal. Your anniversary date will stay the same.
      If you don’t have enough credit, we’ll wait until you have before we add your allowance. We’ll send you a text to remind you to top up. In the meantime, you’ll pay our standard Simplicity rates. Your anniversary date will change to the new date when your allowance was added.

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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=371,E=0000000003210924513,K=7035,Sxi=8,T=PG_Tab2,ts=Care2_5_Customer,question=ref(User):str(Mobile),cmd=new,&tab=2
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