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  • Question

    What is a hard reset and what does it do?

    • Answer
    • Performing a hard reset means to wipe the phone of all its information and restore to factory settings. You will lose all data at this point unless it has been previously backed up using Desktop Manager.


      Phones running handheld software v6.0 and above, from the Home Screen, select Options  and select Security and Security wipe.


      Phones running handheld software v5.0, from then Home screen select Options , then Security Options, and then Security Wipe.


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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42076,Problem=Obj(42076)
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