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  • Question

    What is the quickest and simplest way of upgrading software on my phone?

    • Answer
    • The simplest and quickest way to update the software on your phone is through your internet browser. You don’t need to install the BlackBerry Desktop Manager software anymore. This new way of upgrading works for all current phones, and most previous phones.


      All you need is a PC connected to the internet and a USB cable to connect your BlackBerry to your PC.


      Once your phone is connected please go to www.blackberry.co.uk/update and follow the instructions. You will be presented with a recommended software option to upgrade your phone if an upgrade is available. If you wish to downgrade the software on your phone you will need to select “View Other Versions” and then select a software version to downgrade to. For example if downgrading from v6.0 to v5.0 software please select the v5.0 software with the highest version number. The upgrade will take about 45 minutes. During the software upgrade process your phones data will be backed up and restored once the update is complete.


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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=185,E=0000000003208073908,K=2436,Sxi=13,T=guruCase,VARSET_COBJID=42079,Problem=Obj(42079)
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