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  • Question

    HTC Desire S 'Connection error' popup

    • Answer
    • A small number of handsets are showing a pop up message that reads "'there is a connection error turn off WiFi". To resolve this issue click the below link and follow the step by step instructions. We are in the process of creating a software update to stop this message appearing and will let you know as soon as its available'

      how to stop the connection error popup showing

      1. navigate to the Android Marketplace and search for Orange Backup. The search results will return "Contacts Backup", tap this to select the app


         
      2. once selected you will be shown an overview of the Contacts Backup App, all you need to do is tapUpdate

         
         
      3. next you will see that Update has changed to OK, tap this to continue


         
      4. The application will shortly download and you will see the below apprear on your screen to confirm this, you will also be notified via the status bar once the application has been successfully updated.
        Note: It is advised that you have a good signal coverage (3G or better) to receive the download.

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    • View Answer at http://help.orange.co.uk/orangeuk/support/personal/589913
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