Home / Product Selection / Mobiles / Faults and Repairs / How do I fix a problem with my phone?
  • Question

    How do I fix a problem with my phone?

    • Answer
    • This tool is an interactive diagnostic tool designed to help you troubleshoot a hardware or software fault with your phone.

      How does it work?

      1. First you need to select your phone from a list.
      2. Then we'll ask you to describe the issue you have with your phone, in your own words.
      3. We'll then look up your fault symptom in our knowledgebase.
      4. Finally, the tool will guide you through simple troubleshooting steps, using video instructions wherever possible, to help you fix your phone.

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    • View Answer at http://help.orange.co.uk/orangeuk/support/personal/590047#content=view_selection
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