Home / Product Selection / Mobiles / Customer Service / how do I change the date of birth if it’s recorded incorrectly on my account?
  • Question

    how do I change the date of birth if it’s recorded incorrectly on my account?

    • Answer

    • If your date of birth was recorded incorrectly when you set your account up then in order for it to be changed you’ll need to send a copy of your birth certificate, passport or full driving licence to:

       

      Correspondence Department

      Orange PCS

      Mercia House

      Senhouse Road

      Lingfield Way

      Darlington

      County Durham

      DL1 4YB

       

      Fax

      0870 374 8162

       

      If you would prefer to fax your documents rather than post them but don’t have access to a fax machine then you can go to an Orange shop and they should be able to fax them for you.

       

      Your request will be actioned within 3 working days of receipt of your letter or fax. 
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    • View Answer at http://help.orange.co.uk/orangeuk/support/personal/486913
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