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  • Question

    how to set up email on your BlackBerry 9780 - existing Orange BlackBerry users

    • Answer
    • email addresses ending in @blackberry.orange.co.uk only

      If you have an email address ending in @blackberry.orange.co.uk we need you to call us to have this account transferred across to the new handset. Before calling please make you have the following details to hand.

      • PIN and IMEI from the new BlackBerry device. These can be found on the side of the box your phone came in. 
      • the full email address i.e johnsmith@blackberry.orange.co.uk

      Click here for details on how to contact us

      all other email account types

      You need to setup your email account as a new user, to do this you need to create a new BlackBerry® Internet Service account. Follow the instructions below.

      1. open the applications tray

      2. click the Setup icon

      3. click the email accounts icon

      4. click Internet Mail Account. The phone will now connect to the email setup wizard.

      5. check you are happy with the terms and conditions and then click yes, then I agree

      6. click the type of email account you are adding

      7. complete the email address and Password for the account and click Continue

      8. you will now be able to configure the detailed settings for this account, once complete clickContinue

      9. your BlackBerry will now synchronise, once complete click OK to finish.

      10. you will now be able to add another email account or click Return to Setup to exit.

      Once you have set up your email on your new phone you should then perform a master reset on the old device, for instructions on how to do this on your BlackBerry click the relevant link below.

      BlackBerry 8120,  BlackBerry 8220, BlackBerry 8320, BlackBerry 8520, BlackBerry 8900BlackBerry Bold 9000, BlackBerry 9105BlackBerry 9300BlackBerry 9700

      adding an additional email account

      1. open the applications tray

      2. click the Setup icon

      3. click the email accounts icon

      4. the phone will now connect to the email setup wizard.

      5. click Set up another email account

      6. click the type of email account you are adding

      7. complete the email address and Password for the account and click continue

      8. you will now be able to configure the settings for this account, once complete click Return to Setup to finish.


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    • View Answer at http://help.orange.co.uk/orangeuk/support/personal/540655
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