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  • Question

    what do I do if I think my iPhone/iPad is faulty?

    • Answer
    • Below is a list of the iPhone/iPad 5Rs. If these actions do not resolve the issue, please contact Customer Services.


      step 1 - recharge


      The battery symbol below indicates that the iPhone/iPad needs to be recharged:


      • Use a high-power USB port such as the one on a computer, or use an iPhone/iPad AC adaptor received with your iPhone/iPad.

      • If the red part of the battery image flashes three times and then the screen goes blank, it means the iPhone/iPad is not receiving power to charge.

      • If your iPhone/iPad battery is extremely low on power, the display may be blank for up to 2 minutes before one of the low battery images appear.


      step 2 - restart


      restarting your iPhone/iPad

      • To turn your iPhone/iPad off press and hold the Sleep/Wake button, found on the top of your iPhone/iPad until the red slider appears.

      • Slide your finger across the slider to turn your iPhone/iPad off.

      • To turn your iPhone/iPad on, press and hold the Sleep/Wake button until the Apple logo appears.


      does your iPhone/iPad appear frozen?

      • To reset you iPhone/iPad press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds.

      • During this time a red power off slider may appear and the screen may go black. Don't release theSleep/Wake and Home button until the Apple logo appears.


      step 3 - reset settings


      Perform the following simple steps to reset your iPhone/iPad:


      Tap Settings >> General >> Reset >> Reset All Settings


      Note: This will reset settings, no data or media will be deleted.








      step 4 - restore


      Restore your iPhone/iPad using the latest version of iTunes.


      Connect your iPhone/iPad to your computer. When it appears in the source list click Restore in the summary tab.


      Note: This will delete all media and data. All settings will be rest as well. If possible, sync your iPhone/iPad with iTunes before restoring to back up most recent data and settings.



      step 5 - refer


      If you need further help please call us on 150 from your iPhone/iPad or 07973 100 150 from a landline.

    • View Answer at http://help.orange.co.uk/orangeuk/support/personal/432569
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