what should I do if my phone's lost, stolen or damaged?

If your phone has been stolen, lost or damaged, we can help. Please contact us straight away so that we can bar your SIM to stop calls being made on your account and also blacklist your lost or stolen phone to stop someone else using it.

§  If you're a pay monthly customer, you should call 07973 100 150.

§  If you're a pay as you go customer, you should call 07973 100 450.

If you have Orange Care, please report your phone’s theft or malicious damage to the police immediately if you can, but at least within 48 hours of discovery.

You also need to report your claim to Orange as soon as possible but at least within 48 hours of discovery of the loss, theft, accidental or malicious damage.

Please have the following information handy:

• The crime reference number for theft or malicious damage.
• Full details of how the loss, theft or damage occurred. Orange may also reasonably ask you for any other information/evidence regarding the loss, theft or damage to support your claim.

Orange Care terms & conditions

Once you've got your new phone, you can use Your Account and view your usage history since your last bill to help reconstruct your phonebook more easily.