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  • Question

    Can I keep my mobile number when I join Vodafone?

    • Answer
    • Monthly

      Yes, you can keep your number.

      We’ll need your Porting Authorisation Code (or PAC, for short) which you can get from your current mobile provider. Then - whether you join us online, in one of our stores or over the phone - we'll take care of the rest. 

      We can transfer your number to our network within one working day or a later date if you prefer – either way, we'll tell you exactly when you can start using it. If you are buying a new phone or SIM with us then you will need your phone or SIM in hand before we transfer your number across. When you're ready, please submit your request online

      Your new Vodafone SIM needs to be in the UK on the day of transfer for the port to be successful. 

      See our latest offers 

      You can find everything else you need in:
      Buying online and joining Vodafone > Keep your number and join pay monthly or pay as you go

      Pay as you go

      Yes, you can keep your number.

      Once you've joined us a pay as you go customer, simply get your Porting Authorisation Code (or PAC, for short) from your current mobile provider, please submit your request online 

      Alternatively you can call us with the details. If you are calling from a Vodafone pay as you go mobile please call 191 and select option 2 (calls cost 25p). Alternatively you can call us on 08700 776655 and select option 2 (charged at your service provider’s standard rate).

      We'll arrange for your number to be transferred to our network within one working day.

      Remember to use up all your remaining credit with your current network, as it won't be useable once you transfer your number to Vodafone. 

      Your new Vodafone SIM needs to be in the UK on the day of transfer for the port to be successful.

      Check out our pay as you go price plans 

      You can find everything else you need in:
      Buying online and joining Vodafone > Keep your number and join pay monthly or pay as you go

      Business

      Yes, you can keep your number.

      We’ll need your Porting Authorisation Code (or PAC, for short) which you can get from your current mobile provider. Then - whether you join us online, in one of our stores or over the phone - we'll take care of the rest. 

      If you are a small business customer, we can transfer your number to our network within one working day or a later date if you prefer – either way, we'll tell you exactly when you can start using it. If you are buying a new phone or SIM with us then you will need your phone or SIM in hand before we transfer your number across. When you're ready, please submit your request online

      If you are a business customer with more than 25 mobile numbers to transfer, please contact your account manager.

      Your new Vodafone SIM needs to be in the UK on the day of transfer for the port to be successful. 

      See our latest business offers 

      You can find everything else you need to know in: 
      Buying online and joining Vodafone > Keep your number and join our Business users


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    • View Answer at http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&PARTITION_ID=1&CONFIGURATION=1000&ARTICLE_ID=2802&CURRENT_CMD=BROWSE_TOPIC&SIDE_LINK_TOPIC_ID=1017&SIDE_LINK_SUB_TOPIC_ID=1116&SIDE_LINK_TOPIC_INDEX=null&SIDE_LINK_SUB_TOPIC_INDEX=null
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