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  • Question

    How do I move my number to another network?

    • Answer
    • Monthly

      You'll need to request a PAC (Porting Authorisation Code) from customer services. Then give your PAC code and your mobile number to the network you're joining.
      Once you give your PAC to your new network they can request your number to be transferred from Vodafone. They'll also agree a date to transfer your number. Your PAC is valid for 30 days from the date of issue so you'll need to submit it to your new network within that time. 

      If you change your mind
      If you decide after you get your PAC that you don't want to move, you don't need to do anything - the PAC will just expire and your account will stay the same.

      Contact Customer Service

      Pay as you go

      If you're a Vodafone pay as you go customer, contact customer services to request a PAC - porting authorisation code. When you have your PAC code you will need to give this and your mobile number to the network you're joining.

      If you change your mind
      If you decide after you get your PAC that you don't want to move, you don't need to do anything - the PAC will just expire and your number will stay with us.

      Contact Customer Service 

      If you are a Talkmobile or ASDA customer you will need to contact them directly.

      Business

      You'll need to request a PAC (Porting Authorisation Code) from customer services. Then give your PAC code and your mobile number to the network you're joining.
      Once you give your PAC to your new network they can request your number to be transferred from Vodafone. They'll also agree a date to transfer your number. Your PAC is valid for 30 days from the date of issue so you'll need to submit it to your new network within that time. 

      If you change your mind
      If you decide after you get your PAC that you don't want to move, you don't need to do anything - the PAC will just expire and your account will stay the same.

      Contact Business Customer Service


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    • View Answer at http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2484&PARTITION_ID=1&CONFIGURATION=1000&CURRENT_CMD=BROWSE_TOPIC
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