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  • Question

    I have entered the wrong PIN on my phone, how do I get my PUK code?

    • Answer
    • Monthly

      If you enter the wrong PIN code into your phone, it’ll lock you out after the third failed attempt. You then need a Personal Unlocking Key (PUK) to unlock your phone.

      If you've registered to manage your account online, you'll find your PUK in My account under My device in the Data and call settings section. 

      You can also get your PUK from the customer services automated system – Call us on 191 from another Vodafone mobile, or on 08700 700191 from a landline. Enter your mobile number and selectoption 2, then option 1, then option 1 again.

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      Pay as you go

      If you enter the wrong PIN code into your phone, it’ll lock you out after the third failed attempt. You then need a Personal Unlocking Key (PUK) to unlock your phone.

      You can get your PUK from the customer services automated system. Call us on 191 from another Vodafone mobile, or on 08700 776655 from a landline. Enter your mobile number and select option 1, then option 2.

      Business

      If you enter the wrong PIN code into your phone, it’ll lock you out after the third failed attempt. You then need a Personal Unlocking Key (PUK) to unlock your phone.

      If you've registered to manage your account online, you'll find your PUK in My account under My device in the Data and call settings section. Or you can contact your customer services team.

      Login to business online account management

      Contact Business Customer Service


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    • View Answer at http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2926&PARTITION_ID=1&CONFIGURATION=1000&CURRENT_CMD=BROWSE_TOPIC&SIDE_LINK_TOPIC_ID=1000&SIDE_LINK_TOPIC_INDEX=null&SIDE_LINK_SUB_TOPIC_INDEX=null
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