Home / Product Selection / Mobiles / Faults and Repairs / I've changed my mind and want to return my product, what is Vodafone's returns policy?
  • Question

    I've changed my mind and want to return my product, what is Vodafone's returns policy?

    • Answer
    • All requests for product returns (phones, USB modems, internet dongles, datacards, PDAs, tablets and Vodafone Sure Signal) will be handled by us provided your product was purchased from Vodafone. 

      Changed your mind?
      We want to help you get the best outcome. If you've changed your mind and:

      You bought your product from the Vodafone online store, telesales or retail stores -
      You have within 7 working days (counted from the day after you receive your product from us) to ask us to exchange your product or to cancel your agreement and have a refund. A working day is Monday to Friday and doesn't include weekends or UK Bank and Public Holidays.

      When the exchange or return is arranged, please ensure that:

      • the IMEI of the mobile phone or device must match that from the original order and
      • the product is in its original, saleable condition.
      In addition, please don't forget to include the following:

      • the charger and battery
      • the original packaging and user manual
      • any accessories included with the product (e.g. memory card or headset).
      If you chose a pay monthly price plan, we will charge you for line rental, calls and any other usage (texts, data etc.,) during the time you were using the product up to the point of return.

      You bought your product from any other non-direct sale, eg Carphone Warehouse, Phones4U - 
      All retailers have their own returns policy, you should go back to the company you bought your product from.

      If you think your product is faulty -
      If your product is faulty, it is covered by our faults policy, not our returns policy. 
      Our faults policy

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    • View Answer at http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=266046&PARTITION_ID=1&CONFIGURATION=1000&CURRENT_CMD=BROWSE_TOPIC
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