Home / Product Selection / Mobiles / Faults and Repairs / What do I do if I think my product is faulty?
  • Question

    What do I do if I think my product is faulty?

    • Answer
    • We want to help you get the best outcome for you. If you have a problem with your product there are a number of options open to you.
      All requests relating to faulty products (phones, modem sticks, dongles, datacards, PDAs and Sure Signal) will be handled by Vodafone provided:

      • the product was purchased directly from Vodafone originally
      • the product was purchased within a reasonable time
      • the product has a genuine fault.
      If you think your product has a fault at any time, we will work with you to resolve this.
      If there is a fault which is covered by a manufacturer's warranty, fixing this will be Free of Charge.

      If you wish to use this service you will need to contact our Customer Services, for products purchased through our Telesales or Online Store.
      Contact Customer Service

      For products purchased from a Vodafone Retail Store, take the product back to a Vodafone Retail Store.
      Find your nearest Vodafone store

      The terms of this policy will not affect any of the legal rights you have, which cannot be excluded by Vodafone. For more information on your rights, contact your local Trading Standards Department or Citizens Advice Bureau.

      Business
      A limited number of business users have their own arrangements - please contact your Customer Services team for guidance.
      Contact Business Customer Service

      Where can I go for more help?
      The online help centre covers most aspects of your product usage. click Phone and device support in the menu above.

      If you need more information about this policy, call your Customer Services team. 

      Contact Customer Service

      Contact Business Customer Service

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    • View Answer at http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&PARTITION_ID=1&CONFIGURATION=1000&ARTICLE_ID=269977&CURRENT_CMD=BROWSE_TOPIC&SIDE_LINK_TOPIC_ID=1034&SIDE_LINK_SUB_TOPIC_ID=5961&SIDE_LINK_TOPIC_INDEX=null&SIDE_LINK_SUB_TOPIC_INDEX=null
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