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This message appears if you try to attach an incompatible battery to your camcorder.

If you have multiple batteries, try another one as the battery may be damaged.

If the problem persists even if you try the above, the camcorder may need to be repaired.

Battery performance decreases with temperature.

In cold environments, we recommend keeping battery in a warm place before using, such as the inside of a coat.

Batteries can recover their power when they warm up.

The battery cannot be charged.

When charging while the battery is attached to the camcorder:

• Make sure the battery is firmly attached and the AC adaptor is securely connected. If the Station is supplied with the camcorder, make sure that the camcorder is attached properly.
• Turn off the camcorder. Battery is not charged if the camcorder is turned on.

When using the battery charger:

• If the CHG (charge) lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away with a dry cloth and charge the battery again. Do not touch the terminals with your hands or metals.
• Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.If the problem persists even if you try the above, the camcorder may need to be repaired.

Check the following.

• The CHARGE lamp may flash if the battery is over-discharged, such as when the battery has not been charged for a long time or right after the purchase. In this case, the symptom will be corrected by removing the battery and charging it again.
• If the CHARGE lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away on the terminal with a dry cloth, charge the battery again.Do NOT touch the terminal with your hands or metals.
• Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.
• We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHARGE lamp goes off. Under the other environments, the battery may not be charged efficiently.
• Charge the battery inserted into the camera after turning off the camera.
• Check if the battery is inserted into the camera properly as a battery direction may be confusing.If the problem persists even if you try the above, the camera may need to be repaired.

Check the following.

• The CHARGE lamp may flash if the battery is over-discharged, such as when the battery has not been charged for a long time or right after the purchase.
• Use Sony AC adapter. The use of counterfeit products may cause a malfunction.
• We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHARGE lamp goes off. Under the other environments, the battery may not be charged efficiently.
• Charge the battery inserted into the camera after turning off the camera.If the problem persists even if you try the above, the camera may need to be repaired.

When charging while the battery is attached to the camcorder:

• Make sure the battery is firmly attached and the AC adaptor is securely connected.
• Turn off the camcorder.

When using the battery charger:

• If the CHG (charge) lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away with a dry cloth. Do not touch the terminals with your hands or metals.
• Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.
• If the problem persists after trying the above methods, it may be necessary to have them repaired.

When charging while the battery is attached to the camcorder:

• Make sure the battery is firmly attached and the AC adaptor is securely connected. If the Station is supplied with the camcorder, make sure that the camcorder is attached properly.
• If your camcorder can charge the battery by USB connection, use the built-in USB cable to connect to the computer. If you use a USB charger instead of the computer, check the compatibility of the USB charger.
• Turn off the camcorder. Battery is not charged if the camcorder is turned on.

When using the battery charger:

• If the CHG (charge) lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away with a dry cloth and charge the battery again. Do not touch the terminals with your hands or metals.
• Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.

If the problem persists even if you try the above, the camcorder may need to be repaired.

Yes, you can.

The supplied AC adaptor can be used in any countries/regions within AC 100V to 240V, 50/60Hz.

Depending on the design of the wall outlet, an AC plug adaptor may be needed. Please check with travel agencies, etc. for the design of the wall outlet in your destination.

Do not use an electrical transformer (travel converter), as it may cause a malfunction.

Yes, you can.

The supplied battery charger or optional AC adaptor can be used in any countries/regions within AC 100V to 240V, 50/60Hz.

Depending on the design of the wall outlet, an AC plug adaptor may be needed. Please check with travel agencies, etc. for the design of the wall outlet in your destination.

Please do not use an electrical transformer (travel converter), as it may cause a malfunction.

Yes, you can.

The battery charger (supplied) or AC adaptor (supplied or optional) can be used in any countries/regions within AC 100V to 240V, 50/60Hz.

Depending on the design of the wall outlet, an AC plug adaptor may be needed. Check with travel agencies, etc. for the design of the wall outlet in your destination.

Do not use an electrical transformer (travel converter), as it may cause a malfunction.

Yes, you can.

The supplied battery charger can be used in any countries/regions within AC 100V to 240V, 50/60Hz.

Depending on the design of the wall outlet, an AC plug adaptor may be needed. Please check with travel agencies, etc. for the design of the wall outlet in your destination.

Please do not use an electrical transformer (travel converter), as it may cause a malfunction.

If you charge a fully discharged battery with the built-in USB cable, the CHG (charge) lamp may not light.

Use the supplied AC Adaptor.

When the camcorder can't be turned on, check the following.

• When using an AC adaptor, connect the adaptor tightly to the camcorder and a wall outlet.
• If the Station is supplied with the camcorder, make sure that the camcorder is attached properly.
• When using a battery, turn on the camcorder again after charging the battery as it may be run out.

Note when charging a battery:

• If the CHG (charge) lamp does not light or flash while charging, the terminals may be dirty. Wipe the dust away with a dry cloth. Do not touch the terminals with your hands or metals.
• Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.
• We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.
• If the problem persists even if you try the above, the camcorder may need to be repaired.

When the camcorder can't be turned on, check the following.

• When using an AC adaptor, connect the adaptor tightly to the camcorder and a wall outlet.
• When using a battery, turn on the camcorder again after charging the battery as it may be run out.

Note when charging a battery:

• If the CHG (charge) lamp does not light or blink while charging, the terminals may be dirty. Wipe the dust away with a dry cloth. Do not touch the terminals with your hands or metals.
• Use Sony battery and battery charger. The use of counterfeit products may cause a malfunction.
• We recommend charging the battery under the environment of 10°C to 30°C (50°F to 86°F) until the CHG (charge) lamp goes off.
• If the problem persists after trying the above methods, it may be necessary to have them repaired.

If the camcorder's power is on, it is set to the USB connection mode and cannot be charged.

Turn off the camcorder to charge.

You can charge the battery by connecting the Built-in USB Cable to a wall outlet (wall socket) using anAC-U501AD/AC-U50AG USB charger/AC Adaptor (sold separately).

You cannot use a Sony CP-AH2R or CP-AL portable power supply device (sold separately) to charge the camcorder.

To charge the battery with USB connection, you can use the Built-in USB Cable only. The USB jack cannot be used for charging.

The battery may not be fully charged and run out soon when its temperature is extremely high or low. This is to prolong the battery life, and not a malfunction.

Charge it at room temperature.

Check the following:

• Disconnect the USB cable from the computer and connect it firmly again.
• Turn off the camcorder and close the LCD screen. The battery is not charged if the camcorder is turned on. Also the battery may not be charged if the LCD screen is open.
• If the computer is in the Standby mode, the battery may not be charged. Make sure the computer is not in the Standby mode.
• USB connection may not be successful if you connect the USB cable before turning on the computer. Always turn on the computer first, wait until it can be operated, then connect the camcorder.
• If the computer is a notebook type, use the AC adaptor for the power supply for the computer.
• If the camera is heated, the battery may not be charged.If the problem persists even if you try the above, the camcorder may need to be repaired.

Check the following:

• Make sure the camcorder is connected to the computer firmly with the built-in USB cable. Disconnect the cable and connect it again.
• Turn off the camcorder. The battery is not charged if the camcorder is turned on.
• If the computer is in the Standby mode, the battery may not be charged.
• USB connection may not be successful if you connect the USB cable before turning on the computer. Always turn on the computer first, wait until it can be operated, then connect the camcorder.
• If the computer is a notebook type, use the AC adaptor for the power supply for the computer.
• If the camera is heated, the battery may not be charged.

If the problem persists even if you try the above, the camcorder may need to be repaired.

Approximate time (min.) required when you fully charge a fully discharged battery is as follows:

With AC Adaptor:

• NP-FV50 (supplied) : 155 NP-FV70 : 195
• NP-FV100 : 390

With Built-in USB Cable (not using the USB connection support cable)

• NP-FV50 (supplied) : 315
• NP-FV70 : 600
• NP-FV100 : 1050

Times measured with the camcorder at 25 degrees C (77 degrees F). 
10 degrees C to 30 degrees C (50 degrees F to 86 degrees F) is recommended.

It takes about 270 minutes to fully charge the supplied battery pack which is normally discharged.

• The above time may vary depending on the remaining battery or battery condition.
• It may take longer to charge the battery when the temperature is low. Charge the battery in the environment between 10 and 30 degrees C, or warm up the camera or battery and charge the battery. or while transferring data.
• When you use the battery for the first time or you have not used for a long time, fully charge the battery.

You can use "InfoLITHIUM" battery pack (L series).